Refund Policy

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At Ask An Expert Online, we strive to provide high-quality expert consultations that meet your expectations. This Refund Policy outlines the procedures and conditions for requesting refunds for our services.

1. Eligibility for Refunds

You may be eligible for a refund under the following circumstances:

• You did not receive a response from an expert within the promised timeframe
• The expert's response did not address your specific question
• The response contained clearly inaccurate or misleading information
• Technical issues prevented you from accessing the expert's response

2. Non-Refundable Situations

Refunds will not be provided in these cases:

• You change your mind after receiving a complete response
• The expert's advice doesn't produce the outcome you hoped for
• You provided incomplete or inaccurate information in your question
• You've violated our Terms of Service

3. Refund Timeframe

Refund requests must be submitted within 14 days of receiving your expert response. We process approved refunds within 7-10 business days, depending on your payment method.

4. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and email address used for the transaction
• Date of your consultation request
• Name of the expert you consulted with
• Detailed explanation of why you're requesting a refund

5. Refund Methods

Refunds will be issued to the original payment method used for the transaction. Processing times may vary depending on your financial institution.

6. Partial Refunds

In certain circumstances, we may grant partial refunds when only part of the service was unsatisfactory or incomplete.

7. Contact Information for Refund Requests

8. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

If you have any questions about our Refund Policy, please contact us before making a purchase.